Airbiz advises airports and airlines on all the “Fast Travel” initiatives in IATA’s program of the same name, including off-airport check-in, self-service airport check-in, bag drop, border clearance and boarding and convergence of domestic and international processing, often involving biometric verification of identity.
Airbiz Fast Travel initiatives remove antiquated processes, radically improving the passenger experience while providing efficiency and adding value. The prizes are higher utilisation of terminal facilities, more efficient investment targeted for optimal financial returns, increased passenger dwell time in retail areas leading to uplifts in passenger spend rates, and enhanced reputations through positive passenger experience reports.
This concept harnesses the converging trends in passenger self-service, passenger mobility and collaborative decision making to assist an airport in efficiently managing passenger flows and operations in real time. Under this scenario, airports will connect with and know their passengers as well as the airlines do. Airports will be able to more effectively market to passengers and locate them within the terminal. From an operational perspective, airports will be empowered to manage their resources more efficiently and make decisions earlier.