Airbiz advises airports and airlines on all the “Fast Travel” initiatives in IATA’s program of the same name, including off-airport check-in, self-service airport check-in, bag drop, border clearance and boarding and convergence of domestic and international processing, often involving biometric verification of identity.
Successful Fast Travel implementations require comprehensive change management of the dynamics and interaction of numerous people and system aspects of facilitation, including product and process simplification, passenger behaviours, systems and technologies, regulation, airline employee roles, airport roles, and terminal layout design and way-finding.
The prizes are higher utilisation of terminal facilities, more efficient investment targeted where financial returns are better, increased passenger dwell time in retail areas leading to uplifts in passenger spend rates, and enhanced reputations through positive passenger experience reports.
- Adelaide Airport Fast Travel Concepts
- Air Asia Fast Travel Check-In Implementation
- Air New Zealand Kingfish Self Service Check- In
- Jetstar Self Service Check In Strategy and Simulation
- Qantas Next Generation Check In
- Singapore Changi Airport T4 Fast Travel Concept
- Singapore Change Airport FAST Travel planning for T1-3