The Airbiz team is known for world-leading innovation and the ability to envision what the future can look like for our clients. We help airports all over the globe remove queues, streamline terminals, boost revenue and improve the passenger experience.



Airbiz advises airports and airlines on all the “Fast Travel” initiatives in IATA’s program of the same name, including off-airport check-in, self-service airport check-in, bag drop, border clearance and boarding and convergence of domestic and international processing, often involving biometric verification of identity.

Airbiz Fast Travel initiatives remove antiquated processes, radically improving the passenger experience while providing efficiency and adding value.  The prizes are higher utilisation of terminal facilities, more efficient investment targeted for optimal financial returns, increased passenger dwell time in retail areas leading to uplifts in passenger spend rates, and enhanced reputations through positive passenger experience reports.

This concept harnesses the converging trends in passenger self-service, passenger mobility and collaborative decision making to assist an airport in efficiently managing passenger flows and operations in real time. Under this scenario, airports will connect with and know their passengers as well as the airlines do.  Airports will be able to more effectively market to passengers and locate them within the terminal.  From an operational perspective, airports will be empowered to manage their resources more efficiently and make decisions earlier.

We have been a global advocate for Fast Travel, providing advice to airports and airlines including:

  • Singapore Changi Airport T1, T2, T3 & T4
  • Brussels New Concourse Development
  • Bristol Airport
  • London City Airport
  • Calgary Airport
  • Kuala Lampur International Airport
  • Air Asia Fast Travel Check-In Implementation
  • Air New Zealand Kingfish Self Service Check-In
  • Adelaide Airport Fast Travel Concepts
  • Jetstar Self Service Check In Strategy and Simulation
  • Qantas Airways Next Generation Check In
  • Cathay Pacific Airlines
  • WestJet Airlines 2020 Vision
  • Delta Airlines
  • Virgin Australia Airlines