Understanding customers and improving the passenger experience is a key driver for airports and airlines alike. By keeping the customer experience at the core of our planning, Airbiz focusses on achieving more efficient, streamlined and seamless passenger processing journey.

Key to the development of the passenger experience is the use of 3D, Virtual Reality (VR) and simulated visualisations. These portals allow our team to truly design from the perspective of the passenger, and at the same time provide our clients with an immersive visual experience of their vision before designs are finalised and elements are built.

The Airbiz team uses 3D visualisations to communicate with all stakeholders, presenting significant changes to critical passenger touchpoints and the introduction of biometrics including:

  • Fast Travel check-in
  • Security
  • Emigration and Immigration
  • Boarding Gates
  • Wayfinding & Line-Of-Sight
  • Passenger experience throughout the terminal